Privacy Policy

Last Updated: 5/2/2026

Minta Club Private Limited (“Company”, “we”, “our”, or “us”) operates the brand Minta Fresh, an online platform that enables customers to order raw chicken, fish, and goat meat for home delivery (“Services”).

We are committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, stored, and shared in compliance with applicable Indian laws and Google Play policies.

1. Scope of This Policy

This Privacy Policy applies to:

• The Minta Fresh mobile application
• Our website and related services
• Customers, delivery partners, and business partners

By using our Services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Name
• Mobile number
• Email address
• Delivery address
• Order details (products, quantity, price)

2.2 Payment Information

We do not store credit/debit card details, UPI IDs, or net banking credentials. All customer payments are processed through a third-party payment gateway.

2.3 Device & Usage Information

• Device type
• Operating system
• App version
• IP address (for security and fraud prevention)
• Crash logs and performance data

3. Payment Gateway Disclosure

Payments for food orders placed on Minta Fresh are processed securely through PhonePe, a PCI-DSS compliant third-party payment gateway.

• Minta Fresh does not hold, store, or control customer payment instruments
• Payment data is handled directly by the payment gateway as per their privacy and security standards
• Payments are accepted only for the purchase of food and delivery services

4. Wallet & Refund Clarification

Any wallet or balance shown within the app (if applicable) is:

• A closed-system adjustment ledger
• Used only for refunds, order adjustments, or promotional credits
• Not withdrawable
• Not transferable
• Not a stored-value or financial product

5. Payout Processor Disclosure (Partners & Vendors)

Settlements to partner vendors and delivery partners are processed through Razor pay / unpay Api Payouts (or bank transfer mechanisms provided by regulated payment service providers).

• Payouts represent service fees payable for completed deliveries or fulfilled orders
• The Company does not offer any interest, investment, or earning schemes
• Payouts are backend operational settlements and not a user-facing financial service
• The app includes payment functionality for food orders only. Any wallet shown is used solely for internal order adjustments or refunds and is not withdrawable.
• Payouts to partners are backend operational settlements and are not user-facing features.

6. How We Use Information

We use collected information to:

• Process and deliver food orders
• Facilitate payments and refunds
• Settle partner payouts
• Provide customer support
• Improve app performance and user experience
• Comply with legal and regulatory obligations

7. Data Sharing & Disclosure (Limited)

We share user data only on a need-to-know basis, strictly limited to:

7.1 Payment & Payout Partners

• Order amount
• Transaction reference
• Contact details (where required for payment processing)

7.2 Delivery Partners

• Customer name
• Delivery address
• Contact number (only for order fulfilment)

7.3 Google Play Services

Limited technical and usage data may be shared with Google Play Console, including:

• App performance metrics
• Crash reports
• Device and OS information

This data is used solely for app stability, security, and policy compliance.

8. What We Do NOT Do

To avoid any ambiguity:

• ❌ We do not offer financial services
• ❌ We do not provide gambling, betting, or gaming features
• ❌ We do not offer earning, investment, or reward-based monetary programs
• ❌ We do not sell personal data to third parties

9. Data Retention & Security

• Data is retained only as long as necessary to provide services or comply with legal requirements
• We implement reasonable technical and organizational safeguards to protect user data
• Access to data is restricted to authorized personnel only

10. User Rights

Users may:

• Request access to their personal data
• Request correction or deletion (subject to legal obligations)
• Withdraw consent for non-essential communications

Requests can be sent to the contact details below.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website with a revised “Last Updated” date.

13. Contact Information